Refund & Returns Policy
Because parts are custom-manufactured to your specifications, our refund and re-run policy is tailored to physical production.
Last updated: 2026-08-15
1. Quality Guarantee
Every part is inspected against the specification in your order. If a part does not meet the agreed specification, contact support within 7 days of delivery for a free re-run or refund of that part.
2. Custom Manufacturing & Cancellation
Once production has started, custom parts generally cannot be cancelled or refunded, as they are made to your unique design and cannot be resold. If you need to cancel, contact us as early as possible — before manufacturing begins — and we will refund where feasible.
3. Refund Method & Timing
Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days depending on your bank or card issuer.
4. Shipping Damage
If a part arrives damaged in transit, photograph the packaging and part and contact support within 48 hours of delivery so we can file a carrier claim and arrange a replacement.
5. Contact
Questions about an order? Email [email protected] or use the support link in your account.